If you'd like to have a robust branch network, Regions Bank may be more appealing than Fifth Third Bank. To get a better understanding of whether Fifth Third Bank is right for you, read online customer reviews or talk to current customers too. The BBB determines ratings by looking at how a business responds to customer issues, advertises, and handles transparency.įifth Third Bank received an A+ rating from the BBB.Ī good BBB rating won't necessarily guarantee your relationship with the business will be perfect. We also look at ratings from the Better Business Bureau. In 2020, the Consumer Financial Protection Bureau filed a lawsuit that said the bank opened products for customers without their authorization. Fifth Third Bank trustworthiness and BBB ratingįifth Third Bank has been involved in one recent public controversy. Individual bank accounts are secure up to $250,000. The bank's mobile app has 4.4 out of 5 stars in the Apple Store and 4.1 out of 5 stars in the Google Play Store.įifth Third Bank is FDIC insured. You'll find a nearby branch if you live in the following states:Ĭustomer service is available over the phone or through live chat Monday through Friday from 8:00 a.m. Fifth Third Bank has over 1,087 branches in 11 states in the Southeast and Midwest.
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